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PDF guideConsumer Rights and Policy Literacy

How to read your policy

A walk through a typical policy document: what each section means and what to check first.

Available from week 3Week 3 in the programme

About this resource

This pdf guide is part of week 3, Consumer Rights and Policy Literacy. How to read a policy, what disclosure and exclusions mean, and how to complain when something goes wrong.

It is written in plain English for a general reader, explains any insurance term the first time it appears, and never recommends a product or a provider.